THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

Check the installation of the toner cartridge.  To remove and install this toner cartridge in a Ricoh AP400 printer do the following;

–          While holding the front cover with both hands on either side, press the release button to open it.

 

–          Remove the toner cartridge from the printer.

 

–          With the cartridge removed, wipe around the metallic registration with a soft dry cloth.

 

–          Holding the grips of the cartridge, insert it into the printer until it stops.

 

–          Lower the toner cartridge when it touches in the back.

 

–          Close the front cover by pressing the left and right side indentations.

 

Print Quality Issues

 

Gently shake the cartridge from side to side to redistribute the toner powder evenly inside the cartridge.

 

There is a pull tape seal which must be removed from the cartridge.  It is important that this pull tape seal is fully removed from the cartridge.  If the cartridge is printing blank pages or printed 2-3 pages and now is printing blank pages then the pull tape seal has not been removed or has broken off while being removed.

 

The OPC drum is located on the bottom of the cartridge covered by a spring loaded plastic shutter.  Lift the shutter up to view the drum.  Do NOT touch the OPC drum.  You can use a clean, dry, lint-free cloth to gently clean the drum.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the cartridge is being installed in the correct direction.  Check inside the printer for any obstructions that may be interferring with the installation of the toner cartridge.  Check the toner cartridge itself for physical damage.  Verify that the pull tape seal has been removed from the side of the cartridge.