THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

This cartridge uses a RF or radio frequency sensor chip that’s located on the side of the cartridge. This chip does not make physical contact with the printer but rather sits in a specific position to be picked up by the printer’s sensor. Make sure that the cartridge is properly inserted and locks into place to ensure the chip is in the correct position. If the problem persists it is most likely an issue with the chip on the cartridge.

Print Quality Issues

This is a very large toner cartridge so it may be a little difficult shaking the cartridge.  If you are able to, gently shake the toner from side to side a couple times to make sure the toner powder is evenly distributed inside the cartridge.

The OPC drum is located on the bottom of the cartridge covered by a spring loaded plastic cover.  Lift the spring loaded cover up to look at the OPC drum.  Do NOT touch the drum.  Visually check for damage or debris on the OPC drum.  If need be, a clean, dry, lint-free cloth can be used to gently wipe the drum.  Do NOT use moisture of any kind.

 

Leaking

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  There’s a spring loaded plastic shutter that covers and protects the OPC drum.  Vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.