THIS IS A TONER THAT HAS THE IMAGING DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM.

 

Not Recognizing

 

There is a smart chip connector on the side of the cartridge that the printer uses to recognize the cartridge.  Check to make sure this connector is not damaged and that there is no dirt or debris present which may be causing a poor connection.

 

Make sure the cartridge is properly installed and fully inserted into the printer.

 

To remove and install the cartridge into a Lexmark W820 printer do the following;

–          Push up on the latch to release the duplex unit door (Door E).  Gently lower the door to the open position.

 

–          Pull up on the handle to open the printer side door (Door A).  Gently lower the door to the open position.  Using the handholds on each side, pull open the printer front door (Door F).

 

–          Pull up on the latch to release and slide the print cartridge out until you see the handle.

 

–          Use the handle to pull the cartridge straight out.

 

–          Use the handle to hold the print cartridge and slide the new toner cartridge halfway in.

–          Drop the handle back into place.  Push the cartridge into the printer until the cartridge clicks into place.

 

–          Remove the tape from the end of the cartridge to release the toner.

 

–          Close the printer side door.  Close the duplex unit door.  Hold both sides of the printer front door and close it.

 

Print Quality Issues

 

Hold the toner cartridge horizontally and gently shake it 5 to 6 times to evenly distribute the toner inside.

 

Be sure that the pull tape seal on the cartridge has been pulled out.  This should done while the cartridge is installed in the printer to lessen the chance of any toner powder leakage.

 

The OPC drum is located on the front of the cartridge covered by a spring loaded plastic shutter.  Lift the shutter up to view the drum.  Do NOT touch the OPC drum.  You can use a clean, dry, lint-free cloth to gently clean the drum.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the cartridge is being installed in the correct orientation.  Check inside the printer for any obstructions that may be causing the cartridge not to fit.  Check the cartridge itself for physical damage.