THESE CARTRIDGES DO NOT HAVE THE OPC DRUM UNIT INTEGRATED.  THERE IS A SEPARATE OPC DRUM UNIT THAT IS A REPLACEABLE MAINTENANCE ITEM.

There are four colors in this series; Black, Cyan, Magenta, and Yellow.

These are compatible cartridges so there will be differences from the OEMs.  These differences will not affect the function.

The Black is physically thicker than the color cartridges.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific model printer.

 

Make sure the cartridge is installed properly into the printer and the correct color is in the correct slot.

 

There is a smart chip located on the back of the cartridge.  Check the chip for damage or debris.  A lint-free cloth can be used to gently clean the gold contacts.

 

There are spring loaded contact prongs on the back of the front cover of the printer which make contact with the chip contacts to read the chip.  Make sure none of these prongs are broken and are clean and free of debris.

 

Samsung has a reputation of doing stealth firmware updates, where they disguise a firmware update as a routine update.  A firmware update may lock out the use of aftermarket cartridges.  Usually when a firmware updates goes through cartridges that were once working will no longer read and/or a cartridge gives an incompatible error and you try others (reships, multiples in the same order, etc) which also won’t recognize.  Try to find out if the customer has done any recent software updates on their printer.  If you notice a pattern, post it on the CSR Blog.

 

To remove and install these toner cartridges into a Samsung CLP-325W printer do the following;

–          Press the release button, completely open the front cover.

 

–          Grasp the handles on the color toner cartridge needing replacing and pull to remove the cartridge from the printer.

 

–          Make sure that the color of the new toner cartridge matches the color slot and then grasp the handles on the toner cartridge.  Insert the cartridge until it is fully seated into the printer.

 

–          Firmly close the front cover of the printer.  Make sure the cover is securely latched.

 

Print Quality Issues

 

There is an orange plastic protective cover that must be removed prior to installation.  There may also be a magenta piece of tape that needs to be removed.

 

Holding the handles on the toner cartridge, thoroughly rock it from side to side to evenly distribute the toner.

 

The toner cartridges themselves have rubber rollers on them that is used to dispense the toner powder.  You can check the rubber rollers for cracks or damage.  Do NOT touch the rubber roller and do NOT clean it off.  Toner powder on the rubber is normal and must NOT be wiped off.

 

Almost all issues with ghosting, lines, streaking, or repetitive print defects will be an issue with the separate OPC drum unit.  The toner cartridges do not have the OPC drum built in.  The OPC drum is a separate, replaceable, maintenance item.  The OPC drum will usually need to be replaced after 4-6 toner changes while the fuser unit may last 6-8 toner changes.

 

Not Fitting

 

Verify they have the correct cartridges for their specific printer model.  Make sure that the correct color cartridge is being installed into the correct color slot.  Check to make sure any protective plastic covers or pieces of tape have been removed from the cartridge.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.