THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific model printer.

 

There is a smart chip located on the front of the toner cartridge behind some slots.  Check to make sure it is clean and undamaged and nothing is stuck in the slots blocking the connections.  You can use a Q-tip to reach through the slots and clean off the gold connections if need be.

 

Make sure the cartridge is being installed correctly and is fully inserted into the printer.

 

To remove and install the toner cartridge into a Dell 1600N printer do the following;

–          Open the front cover.

 

–          Lightly pull the toner cartridge straight out.

 

–          Align the toner cartridge with the labeled arrows, then slide it into the printer until it locks firmly into place.

 

–          Close the front cover.

 

Print Quality Issues

 

There is an orange plastic protective cover on the front bottom of the cartridge which must be removed prior to installation.

 

Holding the cartridge by its ends, gently rock the cartridge left to right a few times to even distribute the toner powder inside the cartridge.

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

Paper, toner, and dust particles can accumulate inside the printer and cause print quality issues, such as smearing or toner specks.  Clean inside the printer to prevent these problems.  To clean inside the printer do the following;

–          Power the printer off and unplug the power cord.

–          Open the front cover and lightly pull the toner cartridge straight out.

–          With a dry, and lint-free cloth, wipe away any dust and spilled toner from the toner cartridge area and the toner cartridge cavity.  Do NOT use moisture of any kind.

 

–          Locate the long strip of glass (LSU) inside the top of the cartridge compartment, and gently swab the glass with a Q-tip.  Do NOT use moisture of any kind.

 

–          Reinsert the toner cartridge and close the front cover.

–          Plug in the power cord and power the printer on.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  Vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.