THIS TONER CARTRIDGE DOES NOT HAVE INTEGRATED DRUM UNIT.  THE DRUM IS A SEPARATE UNIT FROM THE TONER CARTRIDGE.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

Make sure the cartridge is fully inserted into the printer.

 

To remove and install this toner cartridge into a Xerox Workcentre XD100 printer do the following;

–          Press the release lever to open the side cover.  Press the front cover release buttons to open the front cover.

 

–          Press down on the green lever on the front of the toner cartridge and pull the cartridge out.

 

–          Slide the new toner cartridge in until it locks in place.  Close the front cover and the side cover.

 

Print Quality Issues

 

There is a white plastic protective cover on the front of the cartridge which must be removed from the cartridge prior to installation.  Also, shake the cartridge horizontally 4 or 5 times to redistribute the toner inside the cartridge.

 

The toner is dipensed from the cartridge to the drum unit using a rubber roller located on the front of the cartridge.  You can check this rubber roller for damage or debris.  Do NOT touch the rubber roller.  Do NOT use moisture of any kind on the toner cartridge.

 

If copies start getting streaks or blotches, the corotron wire may be dirty.  To clean the corotron wire do the following;

–          Press the release latch to open the side cover.

 

–          Remove the green corotron wire cleaner from inside the copier (near the front corner of the printer).

 

–          Insert the corotron cleaner into the corotron wire unit.  Wipe the corotron wires with the corotron cleaning tool by going back and forth a few times.  Replace the cleaner and close the side cover.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

Lines, streaking, ghosting, and repeating image defects are drum related issues.  The drum unit is a separate, replaceable, maintenance item and will need to be replaced after a period of usage.  Usually after 4-6 toner changes.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the white plastic protective clip has been removed.  Make sure the cartridge is being installed in the correct orientation.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.