THESE CARTRIDGES DO NOT HAVE THE OPC DRUM UNIT INTEGRATED.  THERE IS AN INDIVIDUAL DRUM UNIT FOR EACH COLOR WHICH IS A REPLACEABLE MAINTENANCE ITEM.

There are 4 colors in this series; Black, Cyan, Magenta, and Yellow.

The C5240 cartridges are the high yield versions of the C5222 cartridges.

 

Not Recognizing

 

Verify they have the correct drum unit for their specific model printer.

 

Make the toner cartridge is properly installed and fully inserted into the printer.  Be sure they are installing the correct color into the correct spot.

 

To remove and install the toner cartridges in a Lexmark C524 Series printer do the following;

–          Grasp the handhold.

 

–          Open the upper door fully.  Grasp the handle on the inner door and pull to open both the inner and lower doors.  Gently lower the lower door.

 

–          Make note of the locations of the different color cartridges.  Grasp the small handles on the cartridge needing replacement.  Lift it up slightly and then pull it straight out.

 

–          Make sure you have the correct color cartridge for the color being replaced.  Insert the new cartridge into the correct color slot and push it in firmly.  The cartridge should click into place.

–          Close the lower doors and close the upper door.

 

Print Quality Issues

 

There is a piece a paper held on by tape that needs to be removed and then a black paper seal that will need to be pulled prior to installation.

 

The drum is separate from the cartridge.  There is an individual drum for each color.  The drums are located on the front panel of the printer that they open to access the toner cartridges.  To help isolate print quality problems, print the print quality test pages.  To do this, do the following;

–          Turn the printer off.

–          Press and hold the check mark button and ► while turning the printer on.

–          Release the buttons when the clock appears.  CONFIG MENU appears on the first line of the display.

–          Press ▼ until PRT QUALITY PGS appears, and then press the check mark button.  The pages are formatted.  The PRINTING QUALITY TEST PAGES message appears, then the pages print.  The Print Quality Test Pages contain several pages.  The first page which is printed in English text only contains a mixture of text and graphics.  The remaining pages only contain graphics.

–          Press ▼ until EXIT CONFIG MENU appears, and then press the check mark button.

 

Use the print quality pages to help try to determine what print quality issue is occurring and if the problem is present across all the colors or just one color in particular.

 

For minor print quality issues the printhead lenses may be dirty and should be cleaned.  To clean the printhead lenses do the following;

–          Turn the printer off.

–          Open the upper door and the inner door.  The lower doors comes open with the inner door.

–          Remove all four toner cartridges.

–          Clean the lenses using a can of compressed air or a soft, lint-free, dry, cloth.  Do NOT use moisture of any kind.  Do NOT touch the printhead lenses with your fingers.

 

Almost all ghost imaging, lines, streaks, and repeating image defects will be caused by a bad drum.  The drums are replaceable maintenance items that will need to be replaced usually after 4-6 toner changes.  We do not currently carry replacement drum units.

 

There is a roller on the front of the toner cartridge that dispenses the toner powder onto the separate OPC drum.  You can check this roller for cracks or damage.  Do NOT touch the roller.  Being that this dispenses toner powder it is normal for this roller to be coated in toner powder.  Do not wipe the toner powder off the roller.  Be careful in handling the cartridge as slight toner powder leakage is possible if the roller is moved.

Over a trash can, shake the cartridge front to back and side to side to redistribute the toner powder inside the cartridge.

 

Not Fitting

 

Verify they have the correct cartridges for their specific printer model.  Make sure the correct color cartridge is being installed into the correct color slot.  Verify that all seals and protective pieces of paper that may be present on the cartridge are removed.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.