THIS TONER CARTRIDGE DOES NOT CONTAIN THE DRUM UNIT.  THE IMAGING DRUM IS SEPARATE FROM THE TONER CARTRIDGE.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

Make sure the cartridge is installed correctly and is fully inserted into the printer.

 

To remove and install the toner cartridge into a Toshiba E-Studio 350/400 machine do the following;

–          Open the front cover.

 

–          While pushing on the latch, open the cartridge holder.

 

–          Pull the toner cartridge out carefully.

 

–          Return the cartridge holder to its original position.

 

–          Close the front cover.

 

Print Quality Issues

 

There is a seal tape covering the toner shutter which must be removed prior to installation.

 

Gently shake the toner cartridge from side to side to loosen the toner powder inside.  Sometimes, the toner can become compacted inside the cartridge.

 

If the inside of the charger and the wire become dirty, poor print quality may occur.  To clean the charger do the following;

–          Open the front cover.

–          Hold the cleaning knob, pull it out slowly and fully to the front and then push it back to the inside carefully and completely.  Repeat this 2 or 3 times.

 

–          Make sure that the charger knob is fully reinserted back into the printer.  Close the front cover.

 

Lines, streaking, ghosting, and repeating image defects are drum related issues.  The imaging drum is separate from the toner cartridge.

 

Not Fitting

 

Verify they have the correct cartridge for their specifc printer model.  Make sure the tape seal has been removed from the cartridge.  Verify they cartridge is being installed in the correct orientation.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.