THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

The Q7553X is the high capacity version of the Q7553A toner cartridge.  The 53X is physically larger than the 53A.

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

There’s a smart chip located on the front of the toner cartridge which has two gold connection points.  Make sure the chip is clean and undamaged.  You can use a dry, clean, lint-free cloth to clean the connections.

 

Ensure that the toner cartridge is properly installed and fully inserted.

 

To remove and install the toner cartridge into the Laserjet P2015 series printers do the following;

–          Press the print cartridge door button, and then remove the print cartridge from the printer.

 

–          Insert the print cartridge in the printer and close the print cartridge door.

 

Print Quality Issues

 

There is a pull tape seal on the side of the cartridge that must be removed prior to installation.  It is important that this seal is completely removed.  If the customer is saying the cartridge is printing blank pages or after 2-3 pages it is now printing blank then the pull tape seal has not been removed or has broken off inside the cartridge while being removed.

 

The OPC drum is located on the bottom of the cartridge covered by a spring loaded plastic shutter.  Lift the shutter up to view the drum.  Do NOT touch the OPC drum.  You can use a clean, dry, lint-free cloth to gently clean the drum.  Do NOT use moisture of any kind.

 

Holding the cartridge by its ends, gently rock the cartridge back and forth a few times to redistribute the toner inside the cartridge.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

If the printed pages are displaying toner specks or loose toner then the paper path may be dirty.  The printer has a cleaning page that can be printed that will help clean the path.  The cleaning page will NOT help with streaking or lines.  View the picture below for an example on what the cleaning page may help resolve;

 

To run the cleaning page do the following;

–          On the printer control panel, press and hold the GO button until the Attention, Ready, and Go lights come on (about 10 seconds).  When all three lights come on, release the GO button.

–          The cleaning process takes around 2 minutes.  The cleaning page will stop periodically during the cleaning process.  Discard the cleaning page once finished.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the cartridge is being installed in the correct direction.  Check inside the printer for any obstructions that may be interferring with the installation of the toner cartridge.  Check the toner cartridge itself for physical damage.  Verify that the pull tape seal has been removed from the side of the cartridge.