THIS IS A THERMAL FAX FILM CARTRIDGE WITH ROLL.  IT USES A CARBON FILM SHEET AND HEAT TO TRANSFER THE TEXT TO THE PAPER.  AS PRINTING OCCURS THE USED FILM SHEET WILL ROLL TO ONE SIDE OF THE CARTRIDGE.

 

Not Recognizing

 

There is no chip used in the film cartridge, there is a “leader” built into the film that will trip a sensor so the machine knows a new roll has been installed.  If they are getting a “Check Film” error then the film was not installed correctly into the film cartridge.  Follow the instructions below.

 

To install the cartridge into a Brother Intellifax 870MC do the following;

–          Open the front cover.

 

–          Open the top cover, pressing the blue levers on both sides of the top cover.

 

–          Remove the red plastic stopper from the printing cartridge.

 

–          Turn the black spool on the right clockwise to tighten the ribbon.

 

–          Install the printing cartridge by inserting the indented ▲ first and placing the cartridge into its four holders.

 

–          Press down on both sides of the top cover to close it securely.  Close the front cover.

 

Print Quality Issues

 

If dirty patterns or black bands appear on a copied or received document then the thermal head may be dirty.  To clean the thermal head do the following;

–          Unplug the power cord and telephone cord.

–          Open the front and top cover.

–          Remove the film cartridge.

–          Rub the metal and plastic parts inside the machine using a soft, dry, lint-free cloth.

 

–          Reinstall the cartridge.

–          Close the top and front cover.

–          Re-connect the power cord and telephone line cord.

 

Not Fitting

 

Verify they have the correct cartridge for their specific machine.  Make sure the cartridge is installed in the correct orientation.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.