THIS IS A THERMAL FAX FILM ROLL.  IT USES A CARBON FILM SHEET AND HEAT TO TRANSFER THE TEXT TO THE PAPER.  AS PRINTING OCCURS THE USED FILM SHEET WILL ROLL TO ONE SIDE OF THE CARTRIDGE.

THIS IS SOLD AS A TWO PACK.  THIS DOES NOT INCLUDE THE FILM CARTRIDGE, THESE ARE REFILL ROLLS FOR AN EXISTING FILM CARTRIDGE.

Not Recognizing

 

This is a refill for the existing film cartridge.  There is no chip used in the film cartridge, there is a “leader” built into the film that will trip a sensor so the machine knows a new roll has been installed.  If they are getting a “Check Film” error then the film was not installed correctly into the film cartridge.  Follow the instructions below.

 

To remove and replace the film roll in the film cartridge in a Brother Fax 575 fax machine do the following;

–          Open the top cover by lifting the lever on the right side of the top cover.

 

–          Remove the print cartridge containing the used ribbon and set it upside down with the blue gear in the upper left corner.

 

–          Take the used ribbon out of the cartridge by snapping out the upper and lower right white spools.  Slide the roll off the blue gear and lower left white spool.  Do NOT remove the blue gear and lower left white spool.

 

–          Slide the white elastic off the new refill rolls and set them down with the full roll in the lower position.  (The ribbons shiny side is facing down.)

–          Remove the white spools from the ends of the used cardboard cores.  Then insert them into the same positions in the new cores.

 

–          Install the new ribbon in the cartridge.  Slip the lower left cardboard core onto the white spool of the cartridge and then slip the upper blue core onto the blue gear of the cartridge.  Insert the upper and lower right white spools into the holders.

 

–          Turn the left blue gear to tighten the ribbon.

 

–          Turn the cartridge over and re-install it into the fax machine.  Insert the recessed ▲ first and place the cartridge into its four holders.

 

–          Press down on both sides of the top cover to close it securely.

 

Print Quality Issues

 

If dirty patterns or black bands appear on a copied or received document then the thermal head may be dirty.  To clean the thermal head do the following;

–          Unplug the telephone line cord and the power cord.

–          Open the top cover by lifting the lever on the right side of the top cover.

–          Take out the print cartridge.

 

–          Wipe the thermal head with a dry, clean, soft, lint-free cloth.

 

–          Install the cartridge.

–          Close the top cover.  Press down on both sides of the top cover until it clicks.

 

Not Fitting

 

Verify they have the correct refill roll for their specific printer model.  Make sure they are installing this into the film cartridge that is in their printer.  Double-check their installation of the film roll core by following the steps outlined previously.