THIS IS A THERMAL FAX FILM ROLL.  IT USES A CARBON FILM SHEET AND HEAT TO TRANSFER THE TEXT TO THE PAPER.  AS PRINTING OCCURS THE USED FILM SHEET WILL ROLL TO ONE SIDE.

 

Not Recognizing

 

There is a “leader” built into the film that will trip a sensor so the machine knows a new roll has been installed.  If they are getting a “Check Film” error then the film was not installed correctly into the film cartridge.  Follow the instructions below.

–          Press down the printer cover open button (1).  Open the printer cover (2).

 

–          Pull out the blue gear and remove the used ink film.  Remove the used core.

 

–          Insert the gear of the blue core of the front ink film into the left slot of the unit (1).  Insert the rear ink film roll (2).

 

–          Turn the gear of the blue core in the direction of the arrow.

 

–          Make sure that the ink film is wrapped around the blue core at least once.

 

–          Close the printer cover by pushing down on both sides until locked.

 

Print Quality Issues

 

There is a clear rubber band to remove prior to installation.

 

If dirty patterns or black bands appear on a copied or received document then the thermal head may be dirty.  To clean the thermal head do the following;

–          Disconnect the power cord and the telephone line cord.

 

–          Press down the printer cover open button (1).  Open the printer cover (2).

 

–          Remove the ink film and clean the thermal head with a cloth moistened with isopropyl rubbing alcohol, and let it dry thoroughly.

 

–          Turn the gear of the blue core in the direction of the arrow.

 

–          Make sure that the ink film is wrapped around the blue core at least once.

 

–          Lift two locks (1), lower the exit guide to unlock the two locks (2) and open the exit guide (3).

 

–          Clean the roller shaft with a cloth moistened with isopropyl rubbing alcohol, and let it dry thoroughly.

–          Close the exit guide.

 

–          Close the printer cover by pushing down on both sides until locked.

 

–          Connect the power cord and the telephone line cord.

 

Not Fitting

 

Verify they have the correct refill roll for their specific printer model.  Double-check their installation of the film roll core by following the steps outlined previously.