THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

There is no smart chip on this cartridge.  Instead, the cartridge uses electrical current inside the toner to sense the presence of toner powder.  Shaking the toner can help extend the life of near empty cartridges and remove the “Toner Low/Prepare New Toner” message until the cartridge is too empty for shaking to make an effect.  At this point, the toner is empty and needs replacing.

 

Verify that the cartridge is installed properly and that the front cover to the machine is fully closed.

 

To install the UG3350 into a Panasonic UF590 printer do the following;

–          Open the printer cover.

 

–          Align the projections on both sides of the toner cartridge with grooves in the printer and insert the toner cartridge into the printer.  Lock the toner cartridge into place by pressing the handle down and then pushing towards the rear of the machine.

 

–          Close the printer cover.

 

Panasonic recommends cleaning the printer roller any time the toner cartridge is replaced.  Failure to do so may result in print quality issues.  To clean the printer roller do the following;

–          Press the RIGHT button then 78 and COPY/SET

 

–          Press 1 and then 1 again.

 

–          The printer will print out 3 cleaning charts.

 

–          Load the cleaning charts into the cassette face down.

–          Press the RIGHT button then 78 and COPY/SET.

–          Press 1 and then 2.

 

–          The printer will feed out the charts and clean the printer roller.  Discard of the charts once cleaning is finished.

 

Print Quality Issues

 

Make sure the cleaning outlined above was completed.

 

There’s a pull tape seal on the side of the cartridge which must be removed prior to installation.  It is important that this pull tape seal is fully removed.  If the customer is saying the cartridge is printing blank pages or printed 2-3 pages and now is printing blank then this pull tape seal has not been removed or has broken off inside the cartridge while being removed.

 

Gently rock the toner cartridge 5 or 6 times to distribute the toner powder evenly inside the cartridge.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

The OPC drum is located on the bottom of the cartridge protected by a spring loaded plastic shutter.  Lift the shutter to visually inspect the OPC drum for damage or debris.  Do NOT touch the drum.  A soft, clean, dry, lint-free cloth can be used to gently clean the OPC drum if needed.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the cartridge is being installed in the correct direction.  Check inside the printer for any obstructions that may be interferring with the installation of the toner cartridge.  Check the toner cartridge itself for physical damage.  Verify that the pull tape seal has been removed from the side of the cartridge.