THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

There is a smart chip located on the side of the toner cartridge.  Check the chip for damage or debris.  A clean, soft, lint-free cloth can be used to gently clean the gold contacts.

 

Be sure that the cartridge is installed properly and is fully inserted into the printer.

 

To remove and install this toner in a Xerox Phaser 3200MFP series printer do the following;

–          Open the front door.

 

–          Using the handle on the cartridge, pull the print cartridge out and remove it from the printer.

 

–          Unfold the handle on the new toner cartridge.  Hold the handle and insert the cartridge into the printer until it snaps into place.

 

–          Close the front cover.

 

Print Quality Issues

 

There is a piece of paper held on by tape that protects the OPC drum which must be removed prior to installation.

 

Gently shake the toner cartridge from side to side 5-6 times to redistribute the toner.

 

The OPC drum is located on the front of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because the OPC drum can easily be scratched or nicked.

 

During the printer process, paper, toner, and dust particles can accumulate inside the printer.  This buildup can cause print quality problems, such as toner specks or smearing.  Cleaning inside of the printer clears or reduces these problems.  To do this do the following;

–          Open the front door.

 

–          Pull the print cartridge out.

 

–          Pull out and remove the Manual Tray.

 

–          Using a soft, dry, lint-free cloth wipe away any dust from the print cartridge area.

 

–          Locate the long strip of glass (LSU) inside the top of the cartridge compartment.  Gently wipe the glass to remove any toner.

 

–          Re-insert the manual tray, print cartridge, and close the door.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The protective paper cover that covers the OPC drum has a piece of foam that covers the drum to help collect any loose toner dust.  However, vibrations during shipping may cause the roller to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the protective piece of paper has been removed.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.