Dell 310-5417

THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT. THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

Verify you have the correct cartridge for your specific model printer.

There is a smart chip located on the front of the toner cartridge behind some slots. Check to make sure it is clean and undamaged and nothing is stuck in the slots blocking the connections. You can use a Q-tip to reach through the slots and clean off the gold connections if need be.

Make sure the cartridge is being installed correctly and is fully inserted into the printer.

Print Quality Issues

There is a piece of paper with foam that wraps around the cartridge that will need to be removed prior to cartridge installation.

Holding the cartridge by its ends, gently rock the cartridge left to right a few times to even distribute the toner powder inside the cartridge.

The OPC drum is located on the bottom of the cartridge. Visually check for scratches or debris on the drum. Do not touch the OPC drum. If need be, clean the OPC drum using a dry, soft, lint-free cloth. Do not use moisture of any kind. There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum. Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

If there are streaks or spots on your print, the OPC drum of the cartridge may require cleaning. To do this;

1. Before setting the cleaning procedure, make sure that paper is loaded in the

multi-function printer.

2. Press <Menu> on the operator panel until “Maintenance” appears on the top

line of the display. The first available menu item, “Clean Drum”, displays on the bottom line.

3. Press <Select>. The display confirms your selection. The multi-function printer prints out a cleaning page. Toner particles on the drum surface are affixed to the paper. If the problem remains, repeat steps 1 through 3 until toner particles are not affixed to the paper.

Leaking

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal. The paper that protects the OPC drum during shipping has a piece of foam that covers the OPC drum to help collect any loose toner dust. However, vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak. This is normal. You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it. Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.