Dell 310-5400 Universal

Also compatible with Lexmark cartridges 24015SA, 34015HA, 12A8405, and 238005W

THIS IS A TONER CARTRIDGE THAT DOES NOT HAVE THE OPC DRUM INTEGRATED. THE OPC DRUM IS A SEPARATE, REPLACEABLE, MAINTENANCE ITEM.

Not Recognizing

Verify you have the correct cartridge for your specific model printer. This is a universal cartridge that is compatible with different Lexmark printers as well as Dell.

There is a smart chip located on the bottom of the cartridge. Check to ensure it is not damaged, missing, or dirty. A clean, dry, lint-free cloth can be used to gently wipe the two gold contacts.

Make sure the toner is installed correctly and fully inserted. Verify they have separated the drum unit from their old toner cartridge and that they are re-using the drum unit. The cartridge connects into the separate drum unit. This cartridge will fit loosely in the drum. Protrusions on the back of the printer cover will move the cartridge into position when the cover is closed.

Print Quality Issues

There is a protective paper held on by tape that must be removed prior to installation.

The cartridges use small rubber rollers to distribute toner onto the OPC drum roller in the drum unit that physically puts the images to paper. Lines on the paper will mostly likely be caused by scratches on their drum unit. To verify it is not a cartridge issue, have the customer look at the rubber roller on the cartridge. If no lines are present on the rubber then the problem lies in their drum unit.

They can pull the drum unit and visually inspect it for damage or debris. To do this you will need to make sure they have separated the toner cartridge from the drum unit. Do NOT touch the OPC drum itself. We do sell replacement drum units.

Holding the cartridge by its ends and rotate the cartridge in all directions to re-distribute the toner powder inside the toner cartridge.

Leaking

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal. The protective paper that covers the toner roller has a piece of foam that covers the roller to help collect any loose toner dust. However, vibrations during shipping may cause the roller to rotate a little and allow a little toner powder to leak. This is normal. You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it. Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.

Not Fitting

Verify you have the correct cartridge for your specific printer model. Make sure you are installing the toner cartridge into the drum unit. The toner cartridge and drum unit are two separate items, you will need to re-use your existing drum unit with the new toner cartridge.

This toner cartridge will NOT click into place. It will fit loosely into the drum unit. This is NORMAL. The pegs found on the inside of the printer cover will position the cartridge correctly once installed into the printer.

The OEM, and even our older version of this cartridge, have 4 white pegs on the side of the toner cartridge. This cartridge only has 2. This is normal and will not affect the function.