THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There is a smart chip located on the front of the toner cartridge.  Check the chip for damage or debris.  A Q-tip can be used to reach between the slots and clean the gold contacts of the chip.

 

Check the installation of the toner cartridge.  To remove and install this toner cartridge in a Ricoh BP20 printer do the following;

–          Grasp the front cover and pull it toward you open.

 

–          Pull the toner cartridge and remove it from the printer.

 

–          Locate the cartridge slots inside the printer, one on each side.

 

–          Grasp the handle and insert the cartridge into the printer until it snaps into place.

 

–          Close the front cover.  Make sure that the cover is securely closed.

 

Print Quality Issues

 

There is a piece of paper with foam that is held on by tape on the front of the cartridge which must be removed prior to installation.

 

Gently shake the cartridge from side to side to redistribute the toner powder evenly inside the cartridge.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do NOT touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do NOT use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The paper that protects the OPC drum during shipping has a piece of foam that covers the OPC drum to help collect any loose toner dust.  However, vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.