THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There’s a smart chip located on the front of the toner cartridge.  Check the chip for damage or debris.  A Q-tip can be used to reach between the small slots and clean the gold contacts behind.

 

Make sure the cartridge is installed properly and that it is fully inserted into the printer.

 

To remove and install the toner cartridge into a Samsung SCX-4200 do the following;

–          Open the front cover by pulling it down.  Grab the old toner cartridge by its handle and pull it out of the printer.

 

–          Hold the new toner cartridge by the handle and slowly insert the toner cartridge into the printer.  Tabs on the sides of the toner cartridge and corresponding grooves within the printer will guide the toner cartridge into the correct position until it locks into place completely.

 

–          Close the front printer cover and ensure that it is securely closed.

 

Print Quality Issues

 

There’s a piece of paper held on by tape that protects the OPC drum.  This must be removed prior to installation.

 

Thoroughly roll the toner cartridge 5 or 6 times to distribute the toner evenly inside the toner cartridge.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The paper that protects the OPC drum during shipping has a piece of foam that covers the OPC drum to help collect any loose toner dust.  However, vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.

 

Not Fitting

 

Verify you have the correct cartridge for your specific printer model.  Make sure the protective paper was removed off the cartridge.  Check that the cartridge is being inserted in the correct orientation.  Check inside the printer for debris that may be obstructing the install of the cartridge.  Check the cartridge itself for physical damage.