The TN360 toner cartridge and DR360 drum unit are two separate units that are sold individually. The drum unit generally needs replacing after 4-6 toner cartridge changes. When replacing the toner cartridge the old drum unit MUST be separated from the old toner cartridge and re-used with the new toner cartridge unless a new drum is being installed as well.
Not Recognizing
Verify you have the correct toner cartridge or drum unit for your specific printer model.
The toner cartridge uses a flag gear to hit an actuator inside the printer and reset the page count for the toner. Be sure that the cartridge is fully inserted into the printer. Try removing and reinstalling the toner cartridge.
On some printers you can reset the toner life. For example, on the HL-2170W do the following;
1)open case (generates error message & red light), turn off machine.
2)close case. then hold down main blue/button while switching on power button (facing machine, on rear right)– release after a few seconds.
3)press 2 times
4)press 7 times
The drum unit uses a page counter on the printer that MUST be MANUALLY reset each time a new drum unit is installed. If the drum light is still on after replacing the drum unit this means that the drum life has not be reset on the printer. The procedure for resetting the drum life varies depending on the Brother printer so refer to the User’s Guide on the specific printer. These can be accessed on Brother’s website. On the HL-2140 printer, you will want to press and hold the GO button for about 4 seconds until all the LEDs on the printer light up. Once all 4 LEDs are lit, release the GO button.
Not Fitting
The toner cartridge and drum unit are two separate pieces that install into each other. When replacing the toner cartridge you MUST remove the old drum unit from the old toner cartridge and re-use it with the new toner cartridge. Install the new toner cartridge into the old drum unit before installing them into the printer. If the the toner appears to be too small then you may be attempting to install the toner cartridge on its own without the drum unit. Make sure you install the toner cartridge into the drum first then install both into the printer.
To remove and install the TN360 toner cartridge and DR360 drum unit in a Brother HL-2140 printer do the following;
Note: Other Brother printers that use this toner and drum unit will be a similar procedure. If you want specific instructions for a particular Brother printer model please review the User’s Guide for that particular printer. The User’s Guides are available for free on Brother’s website.
– Open the front cover
– Take out the drum unit and toner cartridge assembly
– Separate the toner cartridge from the drum unit. If using the OEM drum there is a green lock lever to press that will release the toner. If using the LD drum there is no lock lever, the toner should simply unclick from the drum unit.
Click on the YouTube video below to watch a video on separating the TN360 from the DR360
[youtube]http://www.youtube.com/watch?v=aEE5EhgZYrs[/youtube]
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– If you are just installing a new toner cartridge then make sure to insert the new toner into the old drum unit. If you are just installing a new drum then make sure to install the old toner cartridge into the new drum.
– Insert the drum unit and toner cartridge assembly back into the printer. Make it is fully seated.
– If just a new toner was installed no further steps are required. If a new drum was installed then the drum life MUST be reset. On the HL-2140 printer, you will want to press and hold the GO button for about 4 seconds until all the LEDs on the printer light up. Once all 4 LEDs are lit, release the GO button.
Click on the YouTube video below to watch a video on removing and installing the TN360 and DR360 assembly into a Brother HL-2140
[youtube]http://www.youtube.com/watch?v=lwlbEEj6ZxY[/youtube]
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Print Quality Issues
On the TN360 toner cartridge there is a plastic protective cover that contains a moisture pack on the front of the cartridge which must be removed prior to installation. On the DR360 drum unit there is a plastic protective cover that contains foam which must be removed.
On the TN360 toner cartridge, check the rubber roller for damage or debris. Do NOT touch the rubber roller or use moisture of any kind around the toner cartridge.
On the DR360 drum unit with the toner cartridge removed, check the OPC drum for damage or debris. Do NOT touch the OPC drum.
On the DR360 drum unit try cleaning the primary corona wire. On the front of the drum unit there is a tab which is blue in color on the LD drum and green in color on the OEM. Gently slide this tab left to right a few times to clean the primary corona wire. Make sure to return the tab back to its home position. If it is not returned to the home position then a verticle stripe will appear on printed pages.
Click on the YouTube video below to watch a video on cleaning the primary corona wire on a DR360
[youtube]http://www.youtube.com/watch?v=_SLlrIvvelg[/youtube]
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Try gently rocking the toner cartridge from side to side a few times to evenly distribute the toner powder inside the cartridge.
If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used. Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper. Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.
The drum unit is a maintenance item and will need to be replaced after a period of usage. Ghosting, streaking, and lines are generally a drum related issue.
Grinding
Remove and re-install the toner cartridge. Make sure the toner cartridge is fully seated inside the drum unit. Be sure that the toner and drum assembly are fully inserted into the printer. Excess toner or debris on the gears of the drum unit may also cause grinding, a can of compressed air can be used to clean the gears.
6 Comments
brittanyi
MFC-7340
Open door
press Clear/Back key
press *00
press OK
Do not choose anything for drum replacement. when drum replacement menu comes up, just press the * and then 00, then just press OK.
brittanyi
Also works for MFC 7440N
arcelia
Also works with MFC-7840W
arcelia
Brother HL-L2360DW Drum Unit
Make sure that the machine is turned on.
Open the front cover.
Open front cover
Press and hold OK for about two seconds to display Drum Unit, and then press OK.
Press the Up arrow key to display Reset and reset the drum counter.
Close the front cover.
erinn
DCP Series:
1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
2.Replace the drum unit and toner cartridge into printer.
3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
4.To clear this error message, you need to reset the drum counter as instructed below.
5.Make sure that the machine is turned on.
6.Press Options or Press Clear or Clear/Back on the control panel.
If your Brother machine has a numeric keypad: Press 1 to reset the drum counter. If your Brother machine doesn't have a numeric keypad: Press the Up Arrow Key to reset the drum counter.
7.When the LCD shows Accepted, close the front cover.
8.Your drum is now reset.
erinn
Disregard the above steps!!!! Follow these for DCP-7040
1.Open the front cover.
2. Leave the toner and drum installed in the printer.
3.The error message "Front Cover Open" should be on the LCD screen.
4.To clear this error message, press Options, or Clear, or Clear/Back
5. Message will appear:"Reset Drum?"
6. Press the "Up" Arrow to reset.
7. Screen should say "Accepted"
8. Close front cover and try to print. If successful, the error message will disappear.