THIS IS A TONER THAT HAS THE IMAGING DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer.

 

There is a smart chip located on the front of the toner cartridge.  Check to ensure that the four gold contacts are clean and free of debris.  A Q-tip or a clean, dry, lint-free cloth can be used to gently clean the connection points.

 

Verify the cartridge is installed correctly and is fully inserted into the printer.

 

Print Quality Issues

 

There may be a piece of paper covering the OPC drum on the bottom that may need to be removed.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

 

Holding the cartridge by its ends, roll the cartridge left to right a few times to evenly distribute the toner powder inside the toner cartridge.

 

When the toner cartridge is nearly empty, the machine shows the Toner Empty message and stops printing.  You can set the machine to disregard this message when it appears and to continue printing, even though print quality may not be optimal.  To do this;

1.      Press Menu until System Setup appears on the bottom line of the display and press OK.

2.      Press the Scroll buttons until Maintenance appears and press OK.

3.      Press the Scroll buttons until Ignore Toner appears and press OK.

4.      Press the Scroll buttons until the desired status appears and press OK.

5.      Press Stop/Clear to return to Standby mode.


Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  Vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.