THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There’s a smart chip located on the back of the toner cartridge which has two gold connection points.  Make sure the chip is clean and undamaged.  You can use a dry, clean, lint-free cloth to clean the connections.

 

Ensure the cartridge is being installed correctly and is fitting properly into the printer.  If the cartridge isn’t fully inserted the chip will not make proper contact with the printer sensor.

 

Print Quality Issues

 

There is a pull seal on the side of the cartridge that must be completely pulled out prior to installing the cartridge into the printer.  It is important that this pull seal is completely removed.

 

Holding the cartridge by its ends, gently rock the cartridge from left to right a few times to evenly distribute the toner powder inside the cartridge.

 

You can run a cleaning page on the printer to help clear up minor print quality issues.  To do this;

On the printer control panel, press and hold the Go button until the Attention, Ready, and Go lights come on (about 10 seconds). When all three lights come on, release the Go button.

 

The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.

 

The OPC drum is located on the lower back of the cartridge.  It is protected by a spring loaded plastic cover.  To view the OPC lift up the plastic cover.  Do not touch the OPC drum.  Visually check the OPC for damage or debris.  You can use a soft, clean, dry, lint-free, cloth to gently wipe the OPC roller.  Do not use moisture of any kind.