Also Canon 116 series; 1977B001AA, 1978B001AA, 1979B001AA, and 1980B001AA

THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

There are four colors in this series; Black, Cyan, Magenta, and Yellow.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific model printer.

 

The cartridge does have a smart chip located on the top of the cartridge.  Check the two gold contact points to ensure they are clean and undamaged.  A clean, dry, lint-free cloth can be used to gently wipe the connections.

 

You can override a cartridge out error and continue printing.  To override the cartridge out error do the following;

–          Open the HP Toolbox on your computer.  You can double click the icon in your system tray or select it in the Programs menu located in the Start menu.

–          Click Device Settings folder, and then click the System Setup page.

–          Next to Cartridge Out Override select ON to enable the feature.

–          The feature will automatically disable itself when a new cartridge is installed.

 

Make sure the cartridge is being installed correctly and is fully inserted.  Also verify you are installing the correct color into the correct slot on the printer.

 

Shipping Lock Error Message:

If you are getting a shipping lock error message that is pointing to a color or colors there are some troubleshooting steps you can perform.

1.  Ensure that the locked toner cartridge is not damaged. The cartridge must have a functioning ‘alienation’ mechanism or it may report that the shipping lock has not been removed.

  1. Open the cartridge tray and locate the cartridge causing the message.
  2. On the right side of the cartridge, locate the white lever.
  3. Push the white lever towards the back of the printer. The black ‘alienation arm’ should pop as shown below.
  4. Release the white lever and both the white lever and black arm should return to their resting positions (the white lever is ‘spring loaded’).
  5. If any of these pieces are missing from the cartridge or the mechanism does not function as it should, replace the toner cartridge.
  6. If the issue persists, continue to step #2.

 

Click on the YouTube video below to see how to check the alienation mechanism

[youtube]http://www.youtube.com/watch?v=LJ8UBAdiRyI[/youtube]

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2.  Force the printer to reinitialize all the cartridges by doing the following:

  1. Turn off the printer using the Power button.
  2. Open the cartridge tray and purposely swap two of the cartridges so they are in the wrong positions (it does not matter which cartridges you switch). For example: put the black cartridge where the blue cartridge should go and put the blue cartridge where the black cartridge should go.
  3. Close the tray and turn the printer back On .
  4. The following message should be displayed: Supplies in wrong positions .
  5. Again, power Off the printer, open the cartridge tray and place the cartridges in their correct positions.
  6. Power On the printer. If the issue persists, continue to step #3.

 

3.  It is possible that the toner cartridge tray high voltage contacts have become dusted due to high use or multiple cartridge swaps.

  1. Turn Off the printer. Open the cartridge tray and remove the locked cartridge and set it aside.
  2. Each cartridge slot has 3 high voltage contacts on the left side of the tray. See the red arrows below.
  3. Using a dry tissue or cloth wipe all 3 contacts in the cartridge slot.
  4. Now pick up the toner cartridge and note the 3 corresponding contact points on its left side. Also wipe these contact points clean.
  5. Reinstall the toner cartridge, close the tray, close the door, and turn the printer back on.

 

To remove and replace these toners in an HP Color Laserjet CP1215 printer do the following;

–          Open the front door.

 

–          Pull out the print cartridge drawer.

 

–          Grasp the handle on the color cartridge you are replacing and then pull the cartridge straight up to remove it.  Make sure to take note of the different locations of the colors.

 

–          Make sure you have the correct color cartridge for the color you are replacing.  Insert the new print cartridge into the correct color slot.

 

–          Close the print cartridge drawer.

 

–          Close the front door.

 

Print Quality Issues

 

There is a plastic cover that protects the OPC drum that must be removed prior to installing the cartridge.

 

Also, there is a pull tape seal on the side of the cartridge that must be fully removed.  It is important that this pull tape seal is completely removed from the cartridge.

 

The OPC drum is located on the bottom of the cartridge.  Do not touch the OPC drum.  Visually check the drum for damage or debris.  A soft, dry, lint-free cloth can be used to gently clean off the drum.  Do not use moisture of any kind.

 

There is no protective drum shutter on this cartridge to protect the OPC drum once the removable cover is removed so caution must be taken in handling this cartridge to prevent damage to the drum.

 

During the printing process, paper, toner, and dust particles can accumulate inside the printer.  Over time, this buildup can cause print quality issues such as toner specks or smearing.  This printer has a cleaning mode that can correct and prevent these issues.  To run this cleaning do the following;

–          Open the HP Toolbox on the computer by double clicking the icon in the task bar or going to the folder located under Programs in your Start menu.

–          Click the Help folder, and then click Troubleshooting page.

–          In the area for Cleaning Mode, click Start to begin the cleaning process.  The printer processes a single page, and then returns to the ready state when the cleaning process is complete.

 

If the toner is not adhering to the page and flakes off, especially when printing on paper thicker than standard plain copy paper (IE label paper, bonded paper, etc), this can be caused by a defective fuser in the printer or more commonly, the incorrect paper setting on the printer.  When printing on any paper outside of standard plain paper, you will need to manually switch the paper setting through the control panel on the printer itself.  The paper setting is usually found through the menu option Settings and then Paper on the printer.  Go to Paper Type or Paper Setting and make sure the correct paper type is selected for the paper you are printing to.  Changing the paper setting ensures the fuser gets hot enough to transfer the heat through the thick paper and properly melt the toner.  If you are printing to standard paper and are experiencing toner adhesion problems, this can still be resolved by selecting a thicker paper type setting on the printer.  It could be a case of too much moisture in the paper or toner which requires a hotter fuser or longer fuser contact time to properly melt the toner.

 

Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge.  This can help resolve light printing issues.

 

Not Fitting

 

Verify you have the correct cartridges for your specific printer model.  Make sure the correct color is being installed into the correct color slot.  Make sure all the protective covers and seals were removed from the cartridge.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.