THIS IS A TONER THAT HAS THE IMAGING DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM.

 

Not Recognizing

 

Verify the customer has the correct cartridge for their specific printer.

 

There is a smart chip located on the front of the cartridge.  Check the chip for damage or debris.  You can use a Q-tip to reach and clean the four gold contacts.

 

Make sure the cartridge is installed correctly and is fully inserted into the printer.

 

Samsung has a reputation of doing stealth firmware updates, where they disguise a firmware update as a routine update.  A firmware update may lock out the use of aftermarket cartridges.  Usually when a firmware updates goes through cartridges that were once working will no longer read and/or a cartridge gives an incompatible error and you try others (reships, multiples in the same order, etc) which also won’t recognize.

 

To remove and install the toner cartridge in a Samsung SCX-5530FN printer do the following;

–          Open the front cover.

–          Pull the toner cartridge out.

 

–          Hold the new cartridge by the handle and slowly insert the cartridge into the opening in the printer.  Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place completely.

 

–          Close the front cover.

 

Print Quality Issues

 

There is a piece of paper held on by tape that covers the outside of the cartridge and protects the OPC drum.  This piece of paper must be removed prior to installation.

 

Holding both sides of the cartridge, thoroughly rock it from side to side to evenly distribute the toner.

 

The OPC drum is located on the bottom of the cartridge.  Do NOT touch the drum.  Visually inspect the OPC drum for damage or debris.  A soft, clean, dry, lint-free cloth can be used to gently clean the OPC drum.  Care must be taken while handling the cartridge as there is no plastic shutter protecting the OPC drum on the bottom so it can easily be nicked or scratched when set on surfaces or handled.

 

If you are experiencing blurred, faded, or smeared prints then a cleaning sheet should be printed.  Printing a cleaning sheet cleans the drum inside the toner cartridge.  This process will produce a page with toner debris.  To print the cleaning sheet do the following;

–          Make sure paper is loaded into the printer.

–          Press Menu until System Setup appears on the bottom line of the display and press OK.

–          Press the Scroll buttons until Maintenance appears and press OK.

–          Press OK when Clean Drum appears.  The printer prints out a cleaning page.  Toner particles on the drum surface are affixed to the paper.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The protective paper cover that covers the OPC drum has a piece of foam that covers the drum to help collect any loose toner dust.  However, vibrations during shipping may cause the roller to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify you have the correct cartridge for your specific printer model.  Check inside the printer for any obstructions which may be causing the cartridge not to fit.  Check the cartridge itself for physical damage.