THESE TONER CARTRIDGES DOE NOT HAVE AN INTEGRATED DRUM UNIT.  THE DRUM IS A SEPARATE UNIT FROM THE TONER CARTRIDGES.

There are four colors in this series; Black, Yellow, Magenta, and Yellow.

This is a compatible cartridge so there will be differences from the OEM cartridge.  These differences will not affect the function of the cartridge.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

These cartridges use a smart chip located on the end of the cartridge.  Check the chip for damage or debris.  A lint-free cloth can be used to gently wipe the gold contacts.

 

To remove and install the toner cartridge into a Xerox WorkCentre 7425 printer do the following;

–          Open the printer front cover.

 

–          Place your fingers under the lip of the color toner cartridge you are replacing, then pull the toner cartridge straight out of the printer.

 

–          Hold the new toner cartridge with arrow facing up, then push the cartridge in slowly until it stops.

 

–          Push gently on the toner cartridge to ensure it is seated.

 

–          Close the printer cover.

 

Print Quality Issues

 

Hold the toner cartridge and shake it 5 or 6 times.

 

Try to determine if the print quality issue is occurring with one color in particular or if it’s occurring across all the print.  This will help pinpoint if the problem is with one toner cartridge or if it’s a larger issue.

 

If you are getting streaks on the page the printhead lenses may be dirty.  The printer is constructed with four printhead lenses.  To clean the lenses do the following;

–          Open the printer’s front cover.

 

–          Turn the orange lever to the left.

 

–          Pull the drum cartridge cover down until it clicks into the open position.

 

–          Each of the four printheads has its own cleaning tool.  Slowly pull the printhead lens cleaner out until the three dots are visible.

 

–          Slowly push the printhead lens cleaner back into the printhead until it stops.

 

–          Repeat this for each of the four printhead lenses.

–          Close the drum cartridge cover.

 

–          Turn the orange lever to the right to return it to the locked position.

 

–          Close the printer cover.

 

Ghosting, lines, streaking, and repeating defects will be a drum related issue.  The drum unit is separate from the toner cartridges.

 

Make sure that the cartridge is fully inserted.  When the cartridge is installed, the toner shutter opens on the cartridge to release the toner powder.

 

Not Fitting

 

Verify you have the correct cartridges for your specific printer model.  Make sure you have the correct color cartridge installed into the correct color slot.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.