THESE CARTRIDGES DO NOT HAVE THE OPC DRUM UNIT INTEGRATED.  THERE IS A SEPARATE OPC DRUM UNIT AS WELL AS A SEPARATE FUSING UNIT THAT INSTALL INTO THE PRINTER.

There are four different colors in this cartridge series; Black, Cyan, Magenta, and Yellow.

These are compatible cartridges so there will be differences from the OEM.  These differences will not affect the function.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific model printer.

 

Make sure the cartridge is installed fully and correctly. Verify you have the correct color toner cartridge installed into the correct color slot.

 

To install these toner cartridges into a Lexmark C500n printer do the following;

–          Pull the front door release latch forward and gently lower the front door.

 

–          Grasp the handle on the color cartridge you are replacing and pull it straight out.  Be sure to take not on the different locations of the different colors.

 

–          Make sure you have the correct color cartridge for the cartridge being replaced.  Align the toner cartridge with the appropriate color slot and slide the toner cartridge in.

 

–          Close the front door.

 

Print Quality Issues

 

There is an orange plastic protective cover that will need to be removed prior to installation.

 

Holding the cartridge by its ends, gently roll the cartridge to redistribute the toner powder inside.

 

The toner cartridges themselves have rubber rollers on them that is used to dispense the toner powder.  You can check the rubber rollers for cracks or damage.  Do NOT touch the rubber roller and do NOT clean it off.  Toner powder on the rubber is normal and must NOT be wiped off.

 

If streaks are occuring across all the colors then the fuser or the photodeveloper belt cartridge in the printer may need replacing.  Both are replaceable, maintenance items that will need replacing after a certain period of usage.

 

Not Fitting

 

Verify you have the correct cartridges for your specific printer model.  Make sure the correct color is going into the correct color slot.  Make sure the orange protective clip and white paper have been removed from the cartridge.  Check inside the printer for obstructions.  Check the cartridge itself for physical damage.