INK TANK – These don’t have a print head attached so DO NOT perform the paper towel method.

The T040120 Black is pigment based ink.  The T041020 color cartridge is dye based ink and contains 3 colors; cyan, magenta, and yellow.

These are remanufactured cartridges.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific model printer.

 

Make sure the cartridge is installed correctly and fully inserted.  Make sure that they are installing the right color into the right slot.

 

There is a smart chip on the cartridge located on the end that is installed into the printer.  Check to see if there is any dirt or damage on the gold contact points.  It’s normal for the Epson name on the chip to be crossed out with permanent marker.  You can use a dry Q-tip to gently wipe the chip contacts.  Do not touch the chip with your fingers, as finger print oil can cause false readings.

You can try resetting the machine.  To do this; remove the cartridges from the printer, power the printer off, unplug the power cord for 10-15 seconds, re-insert the power cord, turn the printer on, and re-insert the cartridges.

 

To install the cartridges in the Stylus C62 printer, do the following;

–          Open the top cover and press the ink cartridge replacement button.

–          The ink carriage will move to the center of the printer.

–          Lift up on the clamp for the cartridge being replaced.  Black is on the left and color is on the right.

–          Opening the clamp will lift the cartridge out of the holder to be removed.

–          Make sure you have the correct cartridge for the cartridge being replaced and that you are inserting it into the correct slot.  Black is on the left and color is on the right.  Align the tabs on the new ink cartridge so that they are resting on the tabs protruding from the base of the opened ink cartridge clamp.  Push the clamp down until it locks firmly in place.

–          Close the printer cover.  Press the ink cartridge replacement button.  The printer moves the prin head and begins charging the ink system.  This process takes about 30 seconds to complete.  When the ink charging process completes, the printer reutrns the print head to its home position, the power light stops flashing and remains on, and the ink error light goes out.

 

Print Quality Issues

 

There’s clear pieces of plastic covering the nozzles at the bottom of the cartridges.  Do NOT remove these clear pieces of plastic, the printer will puncture these during the charging cycle.  You will need to remove a yellow piece of tape on the top of the cartridge.  This opens a vent hole and it is important that this is removed prior to installation.

 

Try shaking the cartridge or gently tapping it on a hard surface.  Take caution if the cartridge has already been open as ink may leak out of the punctured nozzle and vent hole.  A paper towel can be used to cover these two holes before attempting to shake or tap to prevent ink leakage.

 

A print head cleaning should be performed when experiencing any type of print quality issue.  On some Epson printers you will have the ability to select whether the cleaning will be done on the black or the colors depending on which cartridge is giving the issue to help conserve ink.  Print head cleaning does use a lot of ink so it should be done sparingly.  Epson recommends that if the first cleaning doesn’t resolve the issue to perform a second clean but allow the printer to sit for 10-15 minutes BEFORE attempting to do any printing.  This allows the ink to soak on the print head and help soften or loosen any dried ink which may be clogging the nozzles.  To perform the cleaning;

 

–          On the printer press the ink cartridge replacement button for 3 seconds.  It’s the button that has small ink droplets with two small arrows above them.

 

Also, remove the cartridge and check the bottom to make sure the nozzle has been punctured.  While the cartridge is out check the slot in the printer to make sure there is no debris that may be blocking the ink from coming out correctly.

 

Not Fitting

 

Make sure you have the correct cartridge for your specific printer model.  Make sure you are installing the correct cartridge into the correct slot, black is on the left and color is on the right.  Verify you are installing the cartridge in the correct oriention, try turning it and trying again.  Look inside the carriage for any debris or obstructions.  Check the cartridge itself for physical damage.