THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Please note – The high yield CC364X cartridge is not compatible with the HP LaserJet P4014dn or P4014n printer. The standard yield CC364A toner is compatible with these printers.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.  The CC364X is a physically larger cartridge so it may not fit or recognize in all printers that use the CC364A.

 

There’s a smart chip located on the top of the toner cartridge which has two gold connection points.  Make sure the chip is clean and undamaged.  You can use a dry, clean, lint-free cloth to clean the connections.

 

Ensure the cartridge is being installed correctly and is fitting properly into the printer.  If the cartridge isn’t fully inserted the chip will not make proper contact with the printer sensor.

Print Quality Issues

 

There is a pull tape seal on the side of the cartridge that must be removed prior to installation.  It is important that this pull tape seal has been fully removed.

There is also a black piece of paper that covers the OPC drum that must be removed prior to installation.

 

If the toner is not adhering to the page and flakes off, especially when printing on paper thicker than standard plain copy paper (IE label paper, bonded paper, etc), this can be caused by the fuser in the printer or more commonly, the incorrect paper setting on the printer.  When printing on any paper outside of standard plain paper, you will need to manually switch the paper setting through the control panel on the printer itself.  The paper setting is usually found through the menu option Settings and then Paper on the printer.  Go to Paper Type or Paper Setting and make sure the correct paper type is selected for the paper you are printing to.  Changing the paper setting ensures the fuser gets hot enough to transfer the heat through the thick paper and properly melt the toner.  If you are printing to standard paper and are experiencing toner adhesion problems, this can still be resolved by selecting a thicker paper type setting on the printer.  It could be a case of too much moisture in the paper or toner which requires a hotter fuser or longer fuser contact time to properly melt the toner.

 

The OPC drum is located on the bottom of the cartridge and is covered by a spring loaded plastic cover.  Lift up the spring loaded plastic cover to view the OPC drum.  Do NOT touch the drum.  Visually check the drum for damage or debris.  A clean, soft, dry, lint-free cloth can be used to gently wipe the OPC drum.

 

Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.