THESE TONER CARTRIDGES DO NOT HAVE AN INTEGRATED DRUM UNIT.  THE DRUM IS A SEPARATE UNIT FROM THE TONER CARTRIDGES.

There are four colors in this series; Black, Yellow, Magenta, and Yellow.

The black cartridge is physically larger than the color cartridges.

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

These cartridges use a smart chip located on the end of the cartridge.  Check the chip for damage or debris.  A lint-free cloth can be used to gently wipe the gold contacts.

 

To remove and install the toner cartridge into a Lexmark C950DE printer do the following;

–          Open the front door.

–          Put your hand under the dent of the color toner cartridge being replaced, and then slightly lift up the cartridge.

 

–          Pull out the toner cartridge.  Make sure to take note of the different locations of the colors.

 

–          Make sure you have the correct color cartridge for the color being replaced.  Insert the cartridge into the correct color slot in the printer.

 

–          Close the front door.

 

Print Quality Issues

 

There may be a piece of black tape that is covering the toner shutter.  Make sure this tape is not present on the cartridge or it may cause the shutter not to open properly.

 

Hold the toner cartridge and shake it 5 or 6 times.

 

Try to determine if the print quality issue is occurring with one color in particular or if it’s occurring across all the print.  This will help pinpoint if the problem is with one toner cartridge or if it’s a larger issue.

 

If you are getting streaks on the page the printhead lenses may be dirty.  The printer is constructed with four printhead lenses.  To clean the lenses do the following;

–          Open the front door.

 

–          Slide the release lever to the left to unlock the cover.

 

–          Open the cover.

 

–          Locate the printhead wipers.

 

–          Gently pull the printhead wipers out until it stops, and then slowly slide them back into place three times.

 

–          Close the cover.

 

–          Slide the release lever to the right to lock the cover.

 

–          Close the front door.

 

Ghosting, lines, streaking, and repeating defects will be a drum related issue.  The drum unit is separate from the toner cartridges.

 

Make sure that the cartridge is fully inserted.  When the cartridge is installed, the toner shutter opens on the cartridge to release the toner powder.

 

Not Fitting

 

Verify you have the correct cartridges for your specific printer model.  Make sure you have the correct color cartridge installed into the correct color slot.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.