THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

There is a smart chip located on the front of the toner cartridge.  Check the chip for damage or debris.  A Q-tip can be used to reach between the slots and clean the gold contacts of the chip.

 

Check the installation of the toner cartridge.  To remove and install this toner cartridge in a Ricoh SP 3400 Series printer do the following;

–          Push the side button to open the front cover, and then carefully lower it.

 

–          Carefully pull out the print cartridge horizontally, holding its center.

 

–          Slide the new print cartridge in horizontally.  When the cartridge can go no further, raise it slightly and push it fully in.  Then push down on the cartridge until it clicks into place.

 

–          Carefully push up the front cover until it closes.

 

Print Quality Issues

 

There is a piece of paper with foam that is held on by tape on the front of the cartridge which must be removed prior to installation.

 

Gently shake the cartridge from side to side to redistribute the toner powder evenly inside the cartridge.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do NOT touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do NOT use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The paper that protects the OPC drum during shipping has a piece of foam that covers the OPC drum to help collect any loose toner dust.  However, vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.

 

Not Fitting

 

Make sure you have the correct cartridge for your specific printer model.  Verify that the protective paper has been removed.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.