The TN560 toner cartridge and DR500 drum unit are two separate units that are sold individually.  The drum unit generally needs replacing after 4-6 toner cartridge changes.  When replacing the toner cartridge the old drum unit MUST be separated from the old toner cartridge and re-used with the new toner cartridge unless a new drum is being installed as well.

Our TN560 is a universal cartridge that is used as a  TN560, TN570, TN580, and TN650.  It will come packaged as a TN650UNIV.

 

Not Recognizing

 

Verify you have the correct toner cartridge or drum unit for your specific printer model.

 

The toner cartridge uses a flag gear to hit an actuator inside the printer and reset the page count for the toner.  Be sure that the cartridge is fully inserted into the printer.  Also, try removing and reinstalling the toner cartridge.

For toner life end errors on the Brother HL series printers you can try to reset the toner life by doing the following;

1. Open the Front cover
2. Press and hold the GO button
3. Power ON the printer while continuing to hold the GO button
4. Once the 3 LED’s are lit, release the GO button
5. Press the GO button 2 times. This will cause the LED’s to light solid
6. With the LED’s lit solid, press the GO button 5 times
7. Toner Life End will then reset
8. Close the front cover.

For MFC series printers do the following;

1. Open door
2. Press Clear/Back key
3. Press *00
4. Press OK

Do not choose anything for drum replacement. when drum replacement menu comes up, just press the * and then 00, then just press OK.

The drum unit uses a page counter on the printer that MUST be MANUALLY reset each time a new drum unit is installed.  If the drum light is still on after replacing the drum unit this means that the drum life has not be reset on the printer.  The procedure for resetting the drum life varies depending on the Brother printer so refer to the User’s Guide on the specific printer.  These can be accessed on Brother’s website.  On the MFC-8420 printer, you will want to keep the front cover open, press CLEAR, and press 1 to select that a new drum is installed.

 

–          Open the front cover and pull out the drum unit with the toner cartridge.

 

–          Hold down the lock lever on the right as you pull the toner cartridge out of the drum unit.  It is important to separate the toner cartridge from the drum unit.

 

Click on the YouTube video below to watch a video on removing and installing the toner cartridge

[youtube]http://www.youtube.com/watch?v=L_vu4mB1UXY[/youtube]

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–          If you are just installing a new toner cartridge then make sure to insert the new toner into the old drum unit.  If you are just installing a new drum then make sure to install the old toner cartridge into the new drum.

–          Insert the drum unit and toner cartridge assembly back into the printer.  Make it is fully seated.

 

–          If just a new toner was installed no further steps are required.  If a new drum was installed then the drum life MUST be reset.  On the MFC-8500 printer, you will want to leave the front cover open, press CLEAR, then press 1 to select that a new drum was installed.

 

Print Quality Issues

 

On the TN560 toner cartridge there is a plastic protective cover on the front of the cartridge which must be removed prior to installation.  On the DR500 drum unit there is a piece of paper that must be removed.

 

On the TN560 toner cartridge, check the rubber roller for damage or debris.  Do NOT touch the rubber roller or use moisture of any kind around the toner cartridge.

 

On the DR500 drum unit try cleaning the primary corona wire.  On the front of the drum unit there is a tab which is blue in color on the LD drum and green in color on the OEM.  Gently slide this tab left to right a few times to clean the primary corona wire.  Make sure to return the tab back to its home position.  If it is not returned to the home position then a verticle stripe will appear on printed pages.

 

 

 

Click on the YouTube video below to watch a video on cleaning the corona wire

[youtube]http://www.youtube.com/watch?v=BEa1kLMJ0xI[/youtube]

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Try gently rocking the toner cartridge from side to side a few times to evenly distribute the toner powder inside the cartridge.

 

The drum unit is a maintenance item and will need to be replaced after a period of usage.  Ghosting, streaking, and lines are generally a drum related issue.

 

 

Grinding

 

Remove and re-install the toner cartridge.  Make sure the toner cartridge is fully seated inside the drum unit.  Be sure that the toner and drum assembly are fully inserted into the printer.  Excess toner or debris on the gears of the drum unit may also cause grinding, a can of compressed air can be used to clean the gears.