INK TANK – These don’t have a print head attached so DO NOT perform the paper towel method.
The T028 Black is pigment based ink. The T029 color cartridge is dye based ink and contains 3 colors; cyan, magenta, and yellow.
Not Recognizing
Verify they have the correct cartridge for their specific model printer.
Make sure the cartridge is installed correctly and fully inserted. Make sure that they are installing the right color into the right slot.
There is a smart chip on the cartridge located on the end that is installed into the printer. Check to see if there is any dirt or damage on the gold contact points. It’s normal for the Epson name on the chip to be crossed out with permanent marker. You can use a dry Q-tip to gently wipe the chip contacts. Do not touch the chip with your fingers, as finger print oil can cause false readings.
You can try resetting the machine. To do this; remove the cartridges from the printer, power the printer off, unplug the power cord for 10-15 seconds, re-insert the power cord, turn the printer on, and re-insert the cartridges.
To remove and install the cartridges into an Epson Stylus C60 printer do the following;
– Press the ink replacement button. The print head moves to the center and the green power light flashes.
– The color cartridge is on the right and the black is on the left. Pull up the ink cartridge clamp on the cartridge needing replacing. The cartridge rises up from its holder.
– Tilt the new cartridge toward you slightly as you insert it. Lower the cartridge so that the tabs rest on the hooks.
– Make sure that you do NOT place the cartridge tabs rest on the hooks. Damage to the clamp may occur.
– Press down firmly on the ink cartridge clamp until it snaps in place.
– Press the ink replacement button and close the printer cover. The printer begins charging the ink delivery system. The green power light flashes and the printer makes noise. Charging takes about half a minute. When it’s finished, the green power light stops flashing and stays on, and the red error light goes out.
Click on the picture below to view an animation on replacing the ink cartridges on a Stylus C60
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Print Quality Issues
There’s clear pieces of plastic covering the nozzles at the bottom of the cartridges. Do NOT remove these clear pieces of plastic, the printer will puncture these during the charging cycle. You will need to remove a yellow piece of tape on the top of the cartridge. This opens a vent hole and it is important that this is removed prior to installation.
Try shaking the cartridge or gently tapping it on a hard surface. Take caution if the cartridge has already been open as ink may leak out of the punctured nozzle and vent hole. A paper towel can be used to cover these two holes before attempting to shake or tap to prevent ink leakage.
A print head cleaning should be performed when experiencing any type of print quality issue. To run a print head cleaning on the Stylus C60 printer do the following;
– Press the maintenance button on the printer for 3 seconds to begin the print head cleaning cycle.
Click the picture below to view an animation on cleaning the print heads on a Stylus C60
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Print head cleaning does use a lot of ink so it should be done sparingly. Epson recommends that if the first cleaning doesn’t resolve the issue to perform a second clean but allow the printer to sit for 10-15 minutes BEFORE attempting to do any printing. This allows the ink to soak on the print head and help soften or loosen any dried ink which may be clogging the nozzles.
Also, remove the cartridge and check the bottom to make sure the nozzle has been punctured. While the cartridge is out check the slot in the printer to make sure there is no debris that may be blocking the ink from coming out correctly.
Not Fitting
Verify they have the correct cartridges for their specific printer model. Make sure the correct cartridge is being installed into the correct slot. Check inside the printer for any obstructions. Check the cartridge itself for physical damage.
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