THIS IS A DRUM UNIT.  THE TONER CARTRIDGES ARE SEPARATE, REPLACEABLE, MAINTENANCE ITEMS.

 

Not Recognizing

 

Verify they have the correct drum unit for their specific printer model.

 

Make sure the drum unit is fully inserted into the printer and that the front cover is fully latched on the printer.

 

To remove and install the drum unit in a Samsung CLP-315 printer do the following;

–          Press the release button, completely open the front cover.

 

–          Grasp the handle on the toner cartridge and pull to remove the cartridge from the printer.  Remove all the toner cartridges.

 

–          Pull the waste toner container out of the printer using its handle.

 

–          Pull the drum unit out of the printer using the groove on the front of the drum unit.

 

–          Holding the groove on the front of the new drum unit, push the drum unit into the printer.

 

–          Insert the waste toner container into position and then push it to make sure that it is firmly seated in place.

 

–          Slide the toner cartridges back into the printer.  Make sure that the correct color cartridges are being installed into the correct color slots in the printer.

 

–          Close the front cover firmly.

 

Print Quality Issues

 

There is a piece of white paper with a black foam backing held on by tape which covers the OPC drum that will need to be removed prior to installation.

 

Do NOT touch the OPC drum.  Finger print oil will damage the OPC drum.

 

Visually inspect the OPC drum for damage or debris.  A clean, soft, dry, lint-free cloth can be used to gently clean the OPC drum.  Do NOT use moisture of any kind.

 

Try to determine if the print quality issue is occurring across all the colors or if the problem is only occurring with a particular color.  If the problem only happens with a specific color then you will want to troubleshoot that color toner cartridge rather than the drum unit.

 

Almost all issues with ghosting, lines, streaking, or repetitive print defects will be an issue with the OPC drum unit.

 

Not Fitting

 

Verify they have the correct drum unit for their specific printer model.  If they are inserting the drum unit, make sure that the waste toner container was not installed first.  The waste toner container needs to be inserted after the drum unit is installed.  Check inside the printer for any obstructions.  Check the drum unit itself for physical damage.