THIS IS A DRUM UNIT ONLY.  THIS DOES NOT CONTAIN TONER.  THE TONER CARTRIDGE IS A SEPARATE, REPLACEABLE, MAINTENANCE ITEM.

 

Not Recognizing

 

Verify they have the correct drum unit for their specific printer model.

 

Make sure the drum unit is installed properly and fully inserted into the printer.

 

To remove and install the drum unit into a Xerox WorkCentre XD100;

–          Press the release lever to open the side cover (A).  Press the front cover release buttons to open the front cover (B).  Press the green button on the front of the toner cartridge and pull out the cartridge (C).  The toner cartridge must be removed before removing the drum unit.

 

–          Pull out the drum unit.

 

–          Slide the new drum unit in place, making sure not to touch the surface of the drum.  Reinstall the toner cartridge.  Close the front cover and the side cover.

 

Print Quality Issues

 

There is a piece of paper protecting the drum that must be removed prior to installation.

 

Visually inspect the drum for damage or debris.  Do NOT touch the OPC drum.  A soft, dry, lint-free cloth can be used to gently clean the OPC drum.  Do NOT use moisture of any kind.

 

If the copies appear light make sure the toner cartridge is not empty.  Try shaking the toner cartridge.  Also, make sure that the image quality selection on the printer is not set to toner save.

 

If copies start getting streaks or blotches, the corotron wire may be dirty.  To clean the corotron wire do the following;

–          Press the release latch to open the side cover.

 

–          Remove the green corotron wire cleaner from inside the copier (near the front corner of the printer).

 

–          Insert the corotron cleaner into the corotron wire unit.  Wipe the corotron wire with the corotron cleaning tool by moving it back and forth several times.

 

–          Replace the cleaner and close the side cover.

 

Not Fitting

 

Verify they have the correct drum unit for their specific printer model.  Make sure the toner cartridge is removed, the drum will not fit into place if the toner cartridge is installed before the drum unit.  Verify they are inserting the drum into the location for the drum unit and not where the toner cartridge goes.  Check inside the printer for any obstructions.  Check the drum unit itself for physical damage.