THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific printer model.

 

This cartridge does not have a smart chip.  Instead, there is a fuse on the front of the cartridge that acts like a “smart chip”.  After a period of usage the fuse will break which tells the printer the cartridge needs to be replaced.  Check the fuse to make sure it hasn’t become dislodged from its holder.

 

Be sure that the cartridge is installed properly and is fully inserted into the printer.

 

To remove and install this toner in a Samsung ML-2010 series printer do the following;

–          Grasp the front cover and pull it toward you to open.

 

–          Push the toner cartridge down and remove it from the printer.

 

–          Insert the new toner cartridge into the printer.  Ensure that the toner cartridge snaps into place.

 

–          Close the front cover.  Make sure that the cover is securely closed.  If it is not firmly closed, printing errors may occur when you print.

 

Print Quality Issues

 

There is a piece of paper held on by tape that protects the OPC drum which must be removed prior to installation.

 

Gently shake the toner cartridge from side to side 5-6 times to redistribute the toner.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because the OPC drum can easily be scratched or nicked.

 

During the printing process, paper, toner, and dust particles can accumulate inside the printer.  This buildup can cause print quality issues, such as toner specks or smearing.  Cleaning the inside of the printer will eliminate or reduce these problems.  To clean the inside of the printer do the following;

–          Turn off the printer and unplug the power cord.

–          Open the front cover.  Push down the toner cartridge and remove it from the printer.

 

–          With a dry, lint-free cloth, wipe away any dust and spilled toner from the toner cartridge area and the toner cartridge cavity.  Do NOT use moisture of any kind.

 

–          Reinsert the toner cartridge and close the cover.  Make sure that the cover is securely closed.  If it is not firmly closed, printing errors may occur when you print.

 

–          Plug in the power cord, and turn the printer on.

 

If they are experiencing blurred, faded, or smeared prints then a cleaning sheet should be printed if using a Samsung ML-2010 printer.  Printing a cleaning sheet cleans the drum inside the toner cartridge.  This process will produce a page with toner debris.  To print the cleaning sheet do the following;

–          Ensure tha the printer is turned on and in the Ready mode with paper loaded in the tray.

–          Press and hold down the Cancel button on the control panel for about 10 seconds.

 

–          The printer will automatically pick up a sheet of paper from the paper tray and prints out a cleaning sheet with dust or toner particles on it.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The protective paper cover that covers the OPC drum helps collect any loose toner dust.  However, vibrations during shipping may cause the roller to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model; this is a universal cartridge so it can be used in place of a variety of cartridges.  Make sure the protective paper was removed.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.