THIS IS A TONER THAT HAS THE IMAGING DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM.

 

Not Recognizing

 

Verify the customer has the correct cartridge for their specific printer.

 

There is a smart chip located on the top of the cartridge.  Check to ensure the four gold contacts are clean and free of debris.  You can use a Q-tip or a clean, dry, lint-free cloth to gently wipe the connections.

 

Make sure the cartridge is installed correctly and fully inserted into the printer.  Try unplugging the power cord to the printer for 10 seconds and re-connecting.

 

To remove and install this toner cartridge into a Samsung SCX-4500 printer do the following;

–          Press the top cover lever, completely open the top cover.

 

–          Grasp the handles on the toner cartridge and pull to remove the cartridge from the printer.

 

–          Insert the new cartridge into the printer using the handle on the cartridge to hold it.

 

–          Hold the top cover and close it slowly and carefully, until the cover is securely latched.

 

Print Quality Issues

 

There is a piece of paper held on by tape that must be removed prior to installation.

Holding the cartridge by its ends, gently rock it from side to side to redistribute the toner powder inside the cartridge.

 

During the printing process, paper, toner, and dust particles can accumulate inside the printer.  This buildup can cause print quality issues, such as toner specks or smearing.  Cleaning the inside of the printer clears or reduces these problems.  To clean the inside of the printer do the following;

NOTE:  This will not resolve ghosting, streaking, or line issues.

–          Remove the toner cartridge as outlined above.

–          With a dry lint-free cloth, wipe away any dust and spilled toner from the toner cartridge area.  Do NOT use moisture of any kind.

 

–          Locate the long strip of glass (LSU) inside the front door, and gently swab the glass with a clean Q-tip to clean it.  Do NOT use moisture of any kind.

 

–          Reinstall the toner cartridge and close the top cover.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The paper that protects the OPC drum during shipping has a piece of foam that covers the OPC drum to help collect any loose toner dust.  However, vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.