THIS IS AN INK CARTRIDGE WITH THE PRINT HEAD INTEGRATED.

This is a cartridge that is used in Pitney Bowes, Astrojet, Secap, Bryce, and Rena postage machines.

This ink is designed to print on porous and semi-porous substrates.  Porous substrates include paper, cardboard, and fiberboard.  Basically, surfaces where the ink is absorbed into the media and does not dry on top of the media surface, like in the case of non-porous substrates.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific model printer.

 

There may be a piece of tape present on the cartridge that covers the print head and some of the contacts.  Make sure this piece of tape has been removed if it’s present.

 

Using a coffee filter or a lint-free cloth gently wipe the gold/copper connection points found on the side of the cartridge.  Sometimes if dried ink, finger print oil, or some of the tape residue stays on the contacts it can cause the cartridge not to recognize.

 

To remove and install this cartridge into a Astrojet 2800P machine do the following;

–          Open the top cover.  Remove the cartridge from the holder by raising the latch lever to release the cartridge, then pull the cartridge up and out of the holder.

–          With the new cartridge’s printhead pointed down slide the cartridge into the holder and push down and towards the contacts in the holder.

 

–          Make sure the cartridge is seated in the holder then close the latch lever to secure the cartridge in the holder.  Do not force the lever into place.

 

–          Close the top cover.

 

Print Quality Issues

 

There is a black plastic protective clip on the outside of the cartridge which must be removed prior to installation.  It will snap off.

There is a protective piece of tape that covers the print head and some of the contacts which must be removed.  Make sure this tape has been removed.

 

The print head is located on the bottom of the cartridge.  Do NOT touch the print head with your fingers.  Take a warm damp paper towel or coffee filter and blot the cartridge with the print heads facing down onto the paper towel to remove the dried ink on the print head. Then, taking a DRY paper towel or coffee filter, hold the cartridge down against the paper towel for 2-3 minutes. A dry paper towel will wick the ink out. Do not wipe the print head as this may cause damage.

 

 

 

Click on the YouTube video below to watch a video on performing the paper towel method

[youtube]http://www.youtube.com/watch?v=RqCWn-S9cgo[/youtube]

 

 

 

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There is a print head purging feature on the machine to help clean the print head.  To run this cleaning do the following;

–          Press the MENU key momentarily and then the + key.

–          Make sure media is loaded and press the ENTER key to begin the purging cycle.

–          Repeat if necessary.

 

Not Fitting

 

There may be a protective clip on the outside of the cartridge which must be removed.  If the customer is saying the cartridge looks too big they probably have not removed this protective clip.  The clip will just snap off the cartridge.

 

Verify they have the correct cartridge for their specific machine.