THIS IS AN INK CARTRIDGE WITH THE PRINT HEAD INTEGRATED.

 

Not Recognizing

 

Verify they have the correct cartridge for their specific model printer.

 

Using a coffee filter or a lint-free cloth gently wipe the gold/copper connection points found on the side of the cartridge.  Sometimes if dried ink, finger print oil, or some of the tape residue stays on the contacts it can cause the cartridge not to recognize.

 

Make sure the cartridge is installed properly and is fully inserted into the machine.

 

To remove and install this cartridge into the Neopost IJ40/IJ50 machine do the following;

–          Press the MENU key.  Using the ▲ and ▼ keys move the cursor to CARTRIDGE and press OK to confirm.  Select the REMOVE option from the CARTRIDGE menu and press OK.

 

–          Wait until the machine gives the message to replace the cartridge.

 

–          Open the machine top cover.  Press on the front of the ink cartridge to remove it.

 

–          Place the new cartridge into its holder, and lock it in position by carefully pushing down on the depressed circle on top of the cartridge with your index finger, then using your thumb to push the rear of the ink cartridge.

 

–          Close the machine top cover and press OK.

–          The machine will print a test page.

 

Print Quality Issues

 

The print heads are located on the bottom of the cartridge.  Do NOT touch the print heads with your fingers.  Make sure nothing is stuck to the print heads which may be stopping the ink from coming out properly.

 

Take a warm damp paper towel or coffee filter and blot the cartridge with the print head facing down onto the paper towel to remove the dried ink on the print head. Then, taking a DRY paper towel or coffee filter, hold the cartridge down against the paper towel for 2-3 minutes. A dry paper towel will wick the ink out. Do not wipe the print head as this may cause damage.

 

Click on the YouTube video below to view a video on performing the paper towel method

 

[youtube]http://www.youtube.com/watch?v=RqCWn-S9cgo[/youtube]

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The Neopost machine does have a built in print head cleaning feature that should be performed in conjunction with the paper towel method.  To perform the print head cleaning on the Neopost IJ40/IJ50 do the following;

–          Press the MENU key, the main menu screen will now be observed.

–          Using the ▲ or ▼ keys to move the cursor to CARTRIDGE and press OK to confirm.

 

–          Select the CLEAN option from the list and press OK to start the cleaning cycle.

 

–          When the cleaning cycle completes the screen will revert back to the CARTRIDGE menu.

 

Not Fitting

 

Verify they have the correct cartridge for their specific printer model.  Make sure the orange plastic protective clip has been removed from the cartridge.  Check inside the printer for any debris which may be obstructing the cartridge from going in properly.  Check the cartridge for physical damage.