THIS IS A THERMAL FAX FILM CARTRIDGE WITH ROLL.  IT USES A CARBON FILM SHEET AND HEAT TO TRANSFER THE TEXT TO THE PAPER.  AS PRINTING OCCURS THE USED FILM SHEET WILL ROLL TO ONE SIDE OF THE CARTRIDGE.

 

Not Recognizing

 

There is no chip used in the film cartridge, there is a “leader” built into the film that will trip a sensor so the machine knows a new roll has been installed.  If they are getting a “Check Film” error then the film was not installed correctly into the film cartridge.  Follow the instructions below.

 

To install the cartridge into a Brother Fax 575 do the following;

–          Open the top cover by lifting the lever on the right side of the top cover.

 

–          Remove the fax cartridge from the machine.

 

–          Turn the blue gear to tighten the ribbon on the new cartridge.

 

–          Turn the cartridge over and install it into the fax machine.  Insert the recessed ▲ first and place the cartridge into its four holders.

 

–          Press down on both sides of the top cover to close it securely.

 

Print Quality Issues

 

If dirty patterns or black bands appear on a copied or received document then the thermal head may be dirty.  To clean the thermal head do the following;

–          Unplug the telephone line cord and the power cord.

–          Open the top cover by lifting the lever on the right side of the top cover.

–          Take out the print cartridge.

 

–          Wipe the thermal head with a dry, clean, soft, lint-free cloth.

 

–          Install the cartridge.

–          Close the top cover.  Press down on both sides of the top cover until it clicks.

 

Not Fitting

 

Verify they have the correct cartridge for their specific machine.  Make sure the cartridge is installed in the correct orientation.  Check inside the printer for any obstructions.  Check the cartridge itself for physical damage.