THIS IS AN INK CARTRIDGE WITH THE PRINT HEAD INTEGRATED.

 

The Neopost IJ105 machine that uses this cartridge uses two of these cartridges at the same time.  It is recommended to replace both cartridges at the same time.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific model printer.

 

There may be a piece of tape present on the cartridge that covers the print head and some of the contacts.  Make sure this piece of tape has been removed if it’s present.

 

Using a coffee filter or a lint-free cloth gently wipe the gold/copper connection points found on the side of the cartridge.  Sometimes if dried ink, finger print oil, or some of the tape residue stays on the contacts it can cause the cartridge not to recognize.

 

To remove and install this cartridge in the Neopost IJ105 do the following;

–          Touch the Metering Menu screen option, press the key with a fox on it, touch the Print Engine tab on the touch screen.  Touch the Open Cartridge Cover button on the touch screen.

 

–          Touch the Open Cartridge Cover button on the touch screen.

 

–          Open the ink holder cover.

 

–          To remove the cartridge, pull the cartridge toward you and then pull up.

 

–          Use the above instructions to replace the second cartridge.

–          Insert the new cartridges into the holder.

–          When both new cartridges are in place, gently close the cartridge door until it locks in position.

 

Print Quality Issues

 

The print head is located on the bottom of the cartridge.  Do NOT touch the print head with your fingers.  Verify the piece of tape has been removed.

 

Take a warm damp paper towel or coffee filter and blot the cartridge with the print heads facing down onto the paper towel to remove the dried ink on the print head. Then, taking a DRY paper towel or coffee filter, hold the cartridge down against the paper towel for 2-3 minutes. A dry paper towel will wick the ink out. Do not wipe the print head as this may cause damage.

 

Click on the YouTube video below to view a video on performing the paper towel method

[youtube]http://www.youtube.com/watch?v=RqCWn-S9cgo[/youtube]

 

To run the printhead cleaning function on the Neopost IJ105 do the following;

–          Touch the Metering Menu screen option, press the key with a fox on it, touch the Print Engine tab on the touch screen.  Touch the Clean Heads button on the touch screen.

 

–          The machine will go through the printhead cleaning.  Once finished a screen will show up, press the Test Print button on the touchscreen.  A test page will print.  Look at the page to make sure the issue has gone away.  If so, press Exit on the touchscreen.  If not, press Repeat Clean Heads to run a second, more intense cleaning.

 

Printhead cleaning does consume ink so it should be done sparingly.  Use the printhead cleaning in conjunction with the paper towel method.  Be sure to do the paper towel method  on both cartridges.

 

Not Fitting

 

Verify you have the correct cartridges for your specific printer model.  Check inside the printer for any debris which may be obstructing the cartridge from going in properly.  Check the cartridge itself for physical damage.