THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

 

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There is a smart chip located on the front left of the cartridge.  Check the chip for damage or debris.  A clean, dry, lint-free cloth can be used to gently wipe the gold contacts.

 

Check to make sure the cartridge is installed correctly and fully inserted into the printer.  There are tabs on each side of the print cartridge that align with slots on each side of the print cartridge cradle inside the printer.  Slide the print cartridge into the printer until it snaps into place.

 

To remove and install the toner cartridge in a IBM 1850/60/70/80MFP series printer do the following;

–          Open the front printer cover of the printer.

–          Grabbing the toner cartridge by its handle, pull the cartridge out from the printer.

–          Insert the new toner cartridge into the opening in the printer using the rails in the printer and the protrusions on the side of the cartridge that will guide the cartridge into the correct position.  Verify the cartridge is fully inserted.

–          Close the front printer cover.

 

There is a red plastic protective piece that must be removed prior to installation.

 

Try gently rocking the cartridge a few times to evenly re-distribute the toner powder inside the cartridge.

 

There is a piece of black foam that wraps around the front of the cartridge and helps protect the OPC drum.  Be sure that this foam has been removed.

 

The OPC drum is located on the bottom of the cartridge.  Be careful with placing the cartridge down on a surface as the OPC drum is easily nicked, dented, or damaged.  Visually inspect the OPC drum for damage or debris.  Do NOT touch the OPC drum.  A soft, lint-free, dry, clean cloth can be used to gently clean the drum.  Do NOT use moisture of any kind.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

Compressed air can be used to clean inside the printer with the toner cartridge removed.  Excess toner powder build up inside the printer can cause dots, excess loose toner on the page, or noises and blowing compressed in the printer can help clear out the excess toner dust.  Do NOT use moisture of any kind.

 

Not Fitting

 

Verify you have the correct cartridge for your specific printer model.  Check to make sure all the seals have been removed from the cartridge.  Check inside the printer to see if there’s any debris that may be causing the cartridge not to fit.  Make sure the cartridge is being installed into the guides built into the inside of the printer.