THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There is a smart chip located on the side of the toner cartridge.  Check the chip for damage or debris.  A clean, soft, lint-free cloth can be used to gently clean the gold contacts.

 

Be sure that the cartridge is installed properly and is fully inserted into the printer.

 

To remove and install this toner in a Samsung SCX-4725 series printer do the following;

–          Open the front cover and pull the toner cartridge out.

 

–          Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the printer.  Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place completely.

 

–          Close the front cover.  Make sure that the cover is securely closed.

 

Print Quality Issues

 

There is a piece of paper held on by tape that protects the OPC drum which must be removed prior to installation.

 

Gently shake the toner cartridge from side to side 5-6 times to redistribute the toner.

 

The OPC drum is located on the front of the cartridge.  Visually check for scratches or debris on the drum.  Do not touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do not use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because the OPC drum can easily be scratched or nicked.

 

If the toner is smearing off the paper or isn’t adhering properly, make sure the paper settings on the printer match the paper type being used.  Thicker paper, such as labels or bonded paper, require a different paper setting to allow more heating while printing to ensure the toner melts properly to the paper.  Trying to print on thicker paper while under that standard paper setting will cause the toner not to get enough heat to melt properly.

 

For streaking and spotting print quality problems there is a built in feature on the printer to clean the OPC drum.  To use this feature do the following;

–          Make sure that plain white paper is loaded into the printer.

–          Press Menu until Maintenance appears on the top line of the display.

–          Press Enter when Clean Drum appears.

–          Press Enter when Yes appears.  The printer will print out a cleaning page.  Discard this cleaning page.

 

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The protective paper cover that covers the OPC drum has a piece of foam that covers the drum to help collect any loose toner dust.  However, vibrations during shipping may cause the roller to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.  Do NOT use moisture of any kind.