INK TANK – These do not have the print heads integrated.  Do NOT perform the paper towel method.

These are compatible cartridges so there will be design differences between these and the OEMs.  These differences will not affect the function of the cartridges.  We recently changed to a newer compatible cartridge, this cartridge looks much different from both our older compatibles and the OEM.  Although much difference in appearance it will function.

Specific Brother printer models that use the LC75 cartridges can also use the Extra High Yield LC79 cartridges.  The LC79 black cartridge is physically thicker than the LC75 black, the LC75 and LC79 color cartridges are the same physical size however the LC79 colors contain more ink inside.

 

Not Recognizing

 

Verify you have the correct cartridges for your specific printer model.

 

These cartridges do not use smart chips.  Instead the printer has an optical sensor that views into a window on the cartridge to determine if a cartridge is present and its ink level.  There is no window on this cartridge, instead it uses a plastic tab that acts as the ink for the optical sensor.  Make sure the cartridge is fully inserted into the printer so that the tab is in the correct position to be picked up by the optical sensor.

 

Make sure that the cartridge fully inserted into the printer and that the correct color is being installed into the correct slot.  The color order from left to right is Black, Yellow, Cyan, and Magenta.

 

To remove and reinstall the cartridges in the MFC-J4xxW series,  MFC-J280W, MFC-J5910DW, MFC- MFC-J6510DW, MFC-J6710DW, and MFC-J6910DW printers do the following;

–          Open the ink cartridge cover.

–          Press the lock release level to release the cartridge that needs replacing.  Pull the cartridge out of its slot.

 

–          Insert the new cartridge with the nozzle facing towards the printer and the nozzle on the lower side of the cartridge (NOTE: Our cartridges being compatible will appear slightly different than the OEMs).  Firmly push on the back of the ink cartridge until clicks, then close the cartridge cover.

 

–          The printer will ask if a new cartridge has been installed.  Press 1 to select yes for the cartridges that have been replaced.

 

Print Quality Issues

Do NOT remove the clear piece of plastic that covers the nozzle, the printer will puncture this.

 

For print quality issues a print head cleaning should be performed.  Cleanings consume ink so they should be done sparingly.  If the first cleaning doesn’t resolve the issue, try running a second cleaning but allow the printer to sit for 10 minutes before attempting to print so the ink can soak onto the print head and loosen any dried ink that may be clogging the nozzles.

 

Try to determine which color is causing the issue.  Print a test page and see if the defect is occuring with a particular color or if its showing up across all the colors.  These Brother printers allow you to choose to clean just the black print head, the color print heads, or you can clean all the print heads.  If the defect is only occuring when something is being scanned and copied using the scanner but NOT when printing from the computer then the scanner glass should be cleaned.

 

To perform a print head cleaning do the following;

–          Press Menu

–          Press the up or down arrows to choose Ink.  Press OK.

–          Press the up or down arrows to choose Black, Color, or All depending on which print head(s) need cleaning.  Press OK to begin the cleaning.

 

You can also remove the cartridge and check to make sure the nozzle on the cartridge has been properly punctured.  While the cartridge is out, cover the vent hole and nozzle hole with a paper towel and then gently shake the cartridge.

 

Not Fitting

 

Verify you have the correct cartridges for their specific printer model.  Check to make sure you are installing the correct color into the correct slot.  The color order from left to right on the printer is Black, Yellow, Cyan, and Magenta.  Make sure you are installing the cartridge in the correct orientation, the vent hole should be on top and the nozzle should be facing the printer.

 

If the printer is one of the specific models that can also use the Extra High Yield LC79 cartridges then these LC75 cartridges may not take up the entire space available in the black slot as the LC79 black cartridge is physically thicker.  Again, this is only for specific models cross check the printer model using our website to see if it can use the LC79 if the LC75 black looks too small for the slot.