THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

Samsung has a reputation of doing stealth firmware updates, where they disguise a firmware update as a routine update.  A firmware update may lock out the use of aftermarket cartridges.  Usually when a firmware updates goes through cartridges that were once working will no longer read and/or a cartridge gives an incompatible error and you try others (reships, multiples in the same order, etc) which also won’t recognize.  It is recommended not to do any software or firmware updates for the printer when using our cartridges to prevent them from possibly being locked out.

 

There’s a smart chip located on the front top of the cartridge.  Visually check the chip for damage or debris.  You can use a clean, dry, lint-free cloth or q-tip to gently clean the four gold contact points.

 

Verify the cartridge is being installed correctly and that it is fully inserted into the printer.

Leaking

 

This toner does not have any pull seal tabs and as a result a little toner dust on the cartridge is normal.  The paper that protects the OPC drum during shipping has a piece of foam that covers the OPC drum to help collect any loose toner dust.  However, vibrations during shipping may cause the OPC drum to rotate a little and allow a little toner powder to leak.  This is normal.  You can clean excess toner dust off the cartridge by gently wiping the cartridge with a clean, dry, lint-free cloth or gently blowing on it.  Be careful with compressed air as this may blow too powerfully and blow toner powder out of the cartridge.

Print Quality Issues

 

There is a piece of paper held on by tape that protects the OPC drum.  This must be removed prior to installation into the printer.

 

You can print a configuration page to try to determine the print quality defect.

 

To do this on the ML series printers;

In ready mode, press and hold the cancel button for about 5 seconds.

 

To do this on the SCX series printers;

1.      Press Menu on the control panel.

2.      Press the left/right arrow until System Setup appears and press OK.

3.      Press the left/right arrow until Report appears and press OK.

4.      Press the left/right arrow until the report or list you want to print appears, press OK. To print all reports and lists, select All Report.

5.      Press the left/right arrow to appears Yes at the Print prompt and press OK.

 

Check the outputted configuration to see what print quality defect shows.

 

Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge.

 

The OPC drum is located on the bottom of the cartridge.  Visually check for scratches or debris on the drum.  Do NOT touch the OPC drum.  If need be, clean the OPC drum using a dry, soft, lint-free cloth.  Do NOT use moisture of any kind.  There is no protective drum shutter on this cartridge to protect the OPC drum so caution must be taken in handling this cartridge to prevent damage to the drum.  Be careful with setting the cartridge down on a surface because being that the OPC drum is located on the bottom of the cartridge it can easily be scratched or nicked.