THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There’s a smart chip located on the top back of the toner cartridge which has two gold connection points.  Make sure the chip is clean and undamaged.  You can use a dry, clean, lint-free cloth to clean the connections.

 

Ensure the cartridge is being installed correctly and is fitting properly into the printer.  If the cartridge isn’t fully inserted the chip will not make proper contact with the printer sensor.

 

Print Quality Issues

 

There is a pull seal on the side of the cartridge that must be completely pulled out prior to installing the cartridge into the printer.  It is important that this pull seal is completely removed.

 

Holding the cartridge by its ends, gently rock the cartridge from left to right a few times to evenly distribute the toner powder inside the cartridge.

 

The OPC drum is located on the bottom of the cartridge and is protected by a spring loaded plastic cover.  Gently lift the plastic cover up and visually check the OPC drum for damage or debris.  Do not touch the OPC drum.  A clean, dry, soft, lint-free cloth can be used to gently wipe the OPC drum if needed.  Do not use moisture of any kind.

 

There is a cleaning function on the printer.  However, this should only be done if you are experiencing minor specks and dots on the page. For bad print quality issues or streaking the problem is most likely with the cartridge rather than the printer and a replacement cartridge may be necessary.  To do the cleaning;

1.  Press the Menu button .

2.  Press the up arrow or down arrow / to highlight the CONFIGURE DEVICE menu, and then press the OK button.

3.  Press the up arrow or down arrow / to highlight the PRINT QUALITY menu, and then press the OK button.

4.  If the product does not have automatic two-sided printing, press the up arrow or down arrow / to highlight the CREATE CLEANING PAGE option, and then press the OK button. If the product has automatic two-sided printing, go to step 5.

5.  Press the up arrow or down arrow / to highlight the PROCESS CLEANING PAGE option, and then press the OK button. The cleaning process takes several minutes.

6.  Discard the printed page. The task is complete.