THIS IS A TONER THAT HAS THE OPC DRUM BUILT INTO THE CARTRIDGE ITSELF AND IS REPLACED AS ONE WHOLE UNIT.  THERE IS NO SEPARATE DRUM UNIT.

Not Recognizing

 

Verify you have the correct cartridge for your specific printer model.

 

There is no smart chip on this cartridge so it’s key that the cartridge is installed correctly into the printer and is fully inserted.

You can also try resetting the printer by turning the printer off, disconnecting the power cord for 10-15 seconds, plugging the printer back in, and turning the printer on.

 

Print Quality Issues

 

There is a pull tape seal on the side of the cartridge which must be removed prior to installation.  It is important that this pull tape seal is fully removed.  If the cartridge is printing blank pages then the pull tape seal probably hasn’t been removed or has broken off inside the printer while being removed.

Hold the cartridge by its ends and gently shake the cartridge left to right to redistribute the toner powder inside the cartridge.

The OPC drum is located on the bottom of the cartridge protected by a spring loaded plastic shutter.  Lift the shutter to view the OPC drum.  Do NOT touch the drum.  Visually inspect the OPC drum for damage or debris.  A soft, clean, dry, lint-free cloth can be used to gently clean the OPC drum.  Do NOT use moisture of any kind.