INK TANK – These don’t have a print head attached so DO NOT do the paper towel method.

 

The 797-0, 797-M and 797-Q OEM ink cartridges are identical except for the cap.  The caps are keyed differently.  Our cap is flat so it’s compatible as all three cartridges.

 

The red or pink color is not always the same as the Pitney Bowes brand but the ink is approved by the post office.  The red just needs to be florescent so the post office machines can read the stamp.


Not Recognizing

 

Verify you have the correct cartridge for your specific machine.

 

There are no smart chips or electronics on the cartridge.  It is a basic ink tank.

 

Verify that the cartridge is installed properly and fully inserted into the printer.

 

Print Quality Issues

 

There is a piece of tape that covers a vent hole and the nozzle on the bottom of the cartridge which must be removed prior to installation.

 

The print head is not integrated on this cartridge.  It is a separate, replaceable maintenance item.

 

Run the print nozzle cleaning on the machine.  To do this;

1.  Press Menu.

2.  Use the Review keys to scroll to “Use ink functions?” and press Enter/yes.

3.  Use the Review keys to scroll to “Clean printer nozzles?” and press Enter/yes. A “Preparing ink Please wait…” message displays as the machine performs its cleaning.

4.  When prompted, insert an envelope or tape sheet into the machine.

5.  At “Is test pattern OK” prompt, press Enter/yes.

6.  When finished, follow prompts to return to main screen.

 

If the first cleaning doesn’t resolve the issue you may attempt a second cleaning.  Also, check the bottom of the cartridge and make sure the print nozzle is properly punctured.